CashPH Privacy Policy

CashPH ("we," "us," "the Platform") is committed to handling your personal information responsibly and in line with applicable Philippine data protection law. This Privacy Policy covers all data collected when you visit cashph.onl, register an account, use our gaming or betting features, or interact with our support team.

By creating a CashPH account or using the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. This Policy should be read alongside our Terms & Conditions.

CashPH collects personal data in two ways: information you provide directly, and information gathered automatically through your use of the platform.

Information you provide directly:

• Full legal name, date of birth, and nationality.
• Philippine contact number and email address.
• Government-issued Philippine ID and supporting KYC documents.
• Payment account details (e.g., bank account number, GCash or Maya account registered in your name).
• Any information submitted when contacting our support team.

Information collected automatically:

• IP address, device type, browser type, and operating system.
• Login timestamps and session duration.
• Pages visited, games played, bets placed, and features accessed.
• Cookies and similar tracking technologies (see Section 5).

CashPH uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is reasonably necessary to operate the platform and serve you as a player.

• Account management: To create, verify, and maintain your CashPH account, including processing your KYC documents and keeping your account details up to date.
• Transaction processing: To handle deposits, withdrawals, and account balance management in Philippine Peso through verified local payment channels.
• Security and fraud prevention: To detect suspicious activity, prevent unauthorised account access, and protect both you and the platform from fraudulent behaviour.
• Customer support: To respond to your queries, resolve account issues, and follow up on complaints or disputes.
• Responsible gaming: To monitor gameplay patterns, flag potential problem gaming behaviour, and enforce player-requested limits or exclusions.
• Platform improvement: To analyse how players use CashPH, identify areas for improvement, and develop new features relevant to Filipino players.
• Compliance: To meet obligations under applicable Philippine law, including record-keeping requirements and responses to lawful requests from authorities.

CashPH does not sell, rent, or trade your personal data. We only share your information with third parties where it is strictly necessary to deliver the platform's services or where we are required to do so by law.

The categories of third parties we may share data with include:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking and e-wallet channels. These providers only receive the data needed to complete the transaction.
• KYC and identity verification providers: To verify your identity and age in compliance with platform requirements. Documents submitted for KYC are handled securely and not retained beyond what is necessary.
• Analytics and platform technology providers: To support platform performance, security monitoring, and technical operations. These providers act under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law or in response to a valid legal request, CashPH may disclose account or transaction information to the relevant authority.

All third-party service providers who handle your data on our behalf are required to process that data only for the purposes instructed by CashPH and to maintain appropriate security standards.

CashPH uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

The types of cookies we use:

• Essential cookies: Required for the platform to function. These enable login sessions, account security checks, and basic navigation. They cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how pages are used — such as which games are most visited — to help us improve the platform experience.
• Security cookies: Used to detect fraudulent activity, bot access, and account misuse, protecting both players and the platform.
• Preference cookies: Remember your account settings and platform preferences so you do not have to reset them on each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the platform, including the ability to stay logged in or access certain features.

Protecting your personal data is a core responsibility at CashPH. We implement a combination of technical and organisational measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the CashPH platform is protected using SSL (Secure Socket Layer) encryption.
• Account logins are secured with OTP (One-Time Password) authentication to prevent unauthorised access.
• Access to personal data within CashPH is restricted to staff who need it to perform their job functions, and all access is logged.
• KYC documents and sensitive financial data are stored in encrypted systems with restricted access controls.
• CashPH conducts regular security reviews to identify and address potential vulnerabilities in the platform.

While CashPH takes reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security. You also play an important role — keep your password private, enable OTP on your account, and contact us immediately if you notice any suspicious activity.

CashPH retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine law.

• Active accounts: Personal data is retained for the duration of your account and for a reasonable period thereafter to handle any outstanding issues, disputes, or regulatory requirements.
• Closed or suspended accounts: After account closure, certain data — including identity verification records and transaction history — may be retained for a defined period in line with record-keeping obligations under Philippine law.
• Support communications: Records of support interactions are retained for a period sufficient to resolve disputes and improve service quality.
• Legal and compliance records: Where data is required to meet a legal obligation, it will be retained for the period specified by that obligation, regardless of account status.

Once your data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

As a CashPH account holder, you have rights over your personal data. We are committed to honouring these rights in a timely and transparent manner.

To exercise any of these rights, contact CashPH support at [email protected] with your registered account name and a description of your request. We aim to respond within a reasonable timeframe. Some requests may require identity verification before we can act on them.

CashPH is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of the registration and KYC process, and any account found to belong to an underage individual will be closed immediately and all associated funds forfeited.

If you believe that a minor has registered on the CashPH platform or that their personal data has been collected without consent, please contact us at [email protected] and we will investigate and take appropriate action without delay.

CashPH may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will post the updated Policy on this page with a revised "Last updated" date.

Where changes significantly affect how we handle your personal data, we may also notify you via your registered email address or through an in-platform notification. We encourage you to review this page periodically. Continued use of CashPH after a revised Policy is posted means you accept the updated terms.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the CashPH support team. We are available around the clock via live chat on the platform or by email.

Email us at: [email protected]

Please include your registered account name and a clear description of your query or request. For data rights requests, we may ask you to verify your identity before proceeding. We aim to acknowledge all privacy-related requests promptly and resolve them within a reasonable timeframe.